Privacy Policy
This Privacy Policy describes how Modern Urban Guide ("we", "us", "our"), operating from Lička ul. 33, 10000 Zagreb, Croatia, collects, uses, and protects personal data submitted through the website modern-urban-guide.com. We are committed to processing personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Croatian data protection legislation.
1. Data Controller
The data controller for personal data collected through this website is Modern Urban Guide, Lička ul. 33, 10000 Zagreb, Croatia. You may contact us at info@modern-urban-guide.com or by telephone at +385 1 469 9555 with any questions about how we handle your data.
2. What Personal Data We Collect
We collect personal data only when you voluntarily provide it to us. This occurs primarily through the contact form on our website. The data we may collect includes:
- Full name
- Email address
- Telephone number (optional)
- The content of any message you send us
- Technical data collected automatically through cookies (see our Cookie Policy)
We do not collect sensitive personal data, financial account information, or data relating to special categories as defined under GDPR Article 9.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Your consent, given at the time of submitting the contact form (GDPR Article 6(1)(a))
- The performance of a contract or steps taken prior to entering a contract, where you enquire about our program (GDPR Article 6(1)(b))
- Our legitimate interests in operating and improving our educational service (GDPR Article 6(1)(f))
4. How We Use Your Data
Personal data submitted through the contact form is used exclusively to respond to your enquiry and, where relevant, to facilitate the scheduling and delivery of the educational program you have expressed interest in. We do not use your data for automated decision-making or profiling. We do not use your contact details for unsolicited marketing communications.
5. Data Retention
We retain personal data submitted through the contact form for as long as is necessary to respond to your enquiry and to maintain records of our service delivery. Where a contractual relationship is established, we retain relevant records for a period consistent with Croatian accounting and legal obligations. Contact data from enquiries that do not result in a service engagement is deleted within 12 months of the last communication.
6. Data Sharing
We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data with service providers who assist us in operating this website and delivering our services, such as email hosting providers, where such providers are bound by appropriate data processing agreements. All such providers are required to maintain the confidentiality and security of your data.
7. International Transfers
Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with GDPR Chapter V, including reliance on adequacy decisions or standard contractual clauses where applicable.
8. Your Rights
Under GDPR, you have the following rights in relation to your personal data:
- The right to access the personal data we hold about you
- The right to rectification of inaccurate or incomplete data
- The right to erasure of your data in certain circumstances
- The right to restriction of processing in certain circumstances
- The right to data portability where processing is based on consent or contract
- The right to object to processing based on legitimate interests
- The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, please contact us at info@modern-urban-guide.com. We will respond within 30 days. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) at azop.hr if you believe your rights have not been respected.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated as necessary. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Cookies
This website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.
12. Contact
For any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at info@modern-urban-guide.com or write to us at Lička ul. 33, 10000 Zagreb, Croatia.